Seamles support and satisfaction

Genasys is dedicated to fostering strong relationships with our clients and ensuring long-term satisfaction. We achieve this through proactive communication, transparency, and responsive support services.
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Insurance Support Services

Our services

Genasys’s dedicated Customer Success Team is always ready to assist you with:

Enhancements

We value our clients’ feedback, which helps us identify areas for improvement and new features to add to make your insurance business run smoothly. Our Customer Success Team works hard to create roadmaps for these enhancements, taking into account your feedback and industry trends. We aim to implement these upgrades as quickly as possible to minimise any disruptions to your operations.

We believe in proactive communication, which means keeping you informed about upcoming enhancements and providing you with all the necessary documentation and training to seamlessly adopt them. Our commitment to your success means that we will do everything we can to empower you every step of the way.

Incident Resolution

Our support team is always available to assist you with any inquiries, issues, or incidents that may arise. We have a top-notch ticketing system in place to keep track of your concerns and ensure that they are promptly addressed. We offer a JIRA incident management system for incident reporting to make it easier for you to reach out to us. We take our commitments seriously and have established service level agreements (SLAs) to ensure timely response and resolution times. Our goal is to provide you with peace of mind, and you can trust that we are working diligently behind the scenes to keep everything running smoothly.

Software Upgrades

Genasys follows a hands-on approach to improving our software and making your experience better. This involves regular software updates that address bugs, security vulnerabilities, and compatibility issues, ensuring that our system remains robust. To minimise disruption to your operations, we work closely with our clients to schedule upgrades during off-peak hours.

We provide comprehensive release notes that detail all changes and improvements included in each upgrade, so you can stay informed.  We understand the importance of seamless transitions, so we offer support and resources to help you prepare for and implement upgrades, including access to testing environments and migration support.

After upgrades, we remain committed to providing ongoing support and troubleshooting assistance to ensure a smooth transition and your continued satisfaction and operational efficiency.

Don’t take our word for it

Genasys has formed a loyal customer base over the past 25 years, and we believe our incredible service is a strong part of this.
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