Enhancements
We value our clients’ feedback, which helps us identify areas for improvement and new features to add to make your insurance business run smoothly. Our Customer Success Team works hard to create roadmaps for these enhancements, taking into account your feedback and industry trends. We aim to implement these upgrades as quickly as possible to minimise any disruptions to your operations.
We believe in proactive communication, which means keeping you informed about upcoming enhancements and providing you with all the necessary documentation and training to seamlessly adopt them. Our commitment to your success means that we will do everything we can to empower you every step of the way.
Incident Resolution
Software Upgrades
Genasys follows a hands-on approach to improving our software and making your experience better. This involves regular software updates that address bugs, security vulnerabilities, and compatibility issues, ensuring that our system remains robust. To minimise disruption to your operations, we work closely with our clients to schedule upgrades during off-peak hours.
We provide comprehensive release notes that detail all changes and improvements included in each upgrade, so you can stay informed. We understand the importance of seamless transitions, so we offer support and resources to help you prepare for and implement upgrades, including access to testing environments and migration support.
After upgrades, we remain committed to providing ongoing support and troubleshooting assistance to ensure a smooth transition and your continued satisfaction and operational efficiency.
