Claims Management Software

FNOL at nine.
Settled by five.

Manage every claim from first notification through triage, reserving, settlement and recovery in one connected platform. Genasys links claims directly to policy data, automates handler assignment and integrates fraud screening at the point of notification.

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Claims History — Property Portfolio

Dowman Property Management — All Locations

Insured: Dowman Property Management | Policy: PMOT57315 | 12 locations

Date	Peril	Location	Reserve (£)	Status
14/11/2016	Fire	Unit 3, Bristol	50,033	Closed
03/02/2018	Escape of Water	12 High St, Bath	4,210	Closed
22/09/2019	Escape of Water	Unit 3, Bristol	2,870	Closed
08/01/2021	Flood	7 River Rd, Exeter	37,200	Closed
15/06/2022	Escape of Water	14 Park Ln, London	6,450	Closed
30/03/2024	Escape of Water	12 High St, Bath	3,115	Closed

Claims Dashboard

FNOL Received

Impact Damage reported at Unit 3, Bristol

via API — 27/03/2026 09:14 — Auto-matched to PMOT57315

Claims Dashboard — 4Sight Analytics

DashboardSearchReserves

Open Claims

Closed Claims

Total Reserve

£0

Avg. Settlement

£0

Claims Costs Over Time (£k)

Claims by Status

Open (40%)

Settling (20%)

Reserved (15%)

Closed (25%)

Claims by Cause

Loss Development (£k)

Year	12m	24m	36m	48m	Ult.
2022	82	91	95	97	98
2023	110	128	134	—	142
2024	95	114	—	—	131
2025	73	—	—	—	118

Claims Frequency — UK Heatmap

API Alert — Fraud Screening

Data Anomaly Detected

Automated fraud screening has flagged anomalies on claim PMOT57315-CLM007.

Flag: Prior claim frequency at same location exceeds threshold
Risk Score: 78/100 — Elevated
Action: Mandatory referral to Senior Loss Adjustor

Claim Referred — Reallocate Handler

Claim PMOT57315-CLM007 has been referred. Reassigning to:

Christelle Lawson

Senior Loss Adjustor

Confirm Referral

Fully manage your claims process in one place

Claims Management

AUTOMATED FROM FNOL TO SETTLEMENT.

Manage every stage of the lifecycle through a seamless connection with your policy operations. Streamline internal processes instantly.

Capture and process claims with frictionless electronic First Notification of Loss (eFNOL)
Automate status updates, task assignments, triage and settlements
Reduce manual intervention by integrating fraud detection and analytics

The tools to speed up and simplify the claims process

Use extensive built-in tools, and connect to our wealth of eco-system partners to revolutionise your claims management.

Automatically read documents
Detect fraud
Make instantaneous settlements
Easily process 3rd party recoveries
Increase security and accountability with built-in authentication and approval processes

Reduce losses through human error

Genasys claims administration software provides extensive checks and balances to improve the accuracy of your internal claims processes.

Built-in permissions ensure human error and procedural violations are avoided:

Rules-based claims registration and payment prevention.
Automated notifications where premium is outstanding at the date of loss.
Processing automated or manual instantaneous settlements.

Provide the best customer experience

Built by insurance experts for insurance experts, and with over 25 years’ of experience and the best customer support, we’ve become a trusted partner for insurance businesses around the world.

With Genasys, your claims team can provide up-to-date information to customers, at any time, with easy-to-access customer information at their fingertips. This includes claim descriptions, date of loss, the status of the claim, case codes, and all risk information of the customer in a single view.

The platform for innovation

Genasys allows you to future-proof your business through continuous optimisation of your claims journey. Using APIs and pre-integrated ecosystem partners, you can add Genasys directly into your existing set-up and add features like fraud detection, advanced automation, AI partners, and deep customer insights to your ecosystem as it grows.

Claims management software you can trust

Award winning technology

Backed by experts

We want to see your business succeed as if it were our own. That’s why we have technology-focused insurance experts on hand to give you the best-in-class support along the way. Our customer success team will be your biggest supporter in all senses of the word as you innovate, evolve, and grow.