Claims Management Software
One platform for the complete claims journey.
Manage every claim from first notification of loss through to settlement. Genasys connects claims, policy and customer data in one platform, with automation built into every stage of the claims journey.
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Claims don't exist in isolation
Most claims administration software holds the claim and little else, so handlers chase cover details, premium status and payment history across separate systems. In Genasys, claims sit in the same platform as policy administration and billing. A handler opening a claim sees the customer, the policy that responds, the risk and every payment and recovery against it, in one connected insurance record. It is claims software built for insurers, MGAs and brokers alike.
Customer
- Contact details
- Communications
- Claims history
Policy
- Cover
- Risk
- Terms
- Premium status
Claim
- FNOL
- Assessment
- Decision
- Settlement
- Recovery
Financials
- Transactions
- Payments
- Recoveries
- Accounting
Documents
- Claim documents
- Versions
- Letters and emails
That is the difference between an insurance claims platform built into your core administration and a standalone claims application. There is nothing to reconcile, because there is only one record.
One connected claims journey
FNOL arrives. What happens next? Every stage of insurance claims processing, from first notification to closure, runs in the same insurance claims management system.
FNOL
The claim is captured digitally through eFNOL, or keyed by your team.
Registration and validation
Genasys checks it against the policy, cover and premium status.
Triage
Your rules decide its priority and route it.
Assessment
The handler gathers information, documents and actions on the claim.
Investigation
Fraud, document and data services are called in where needed.
Decision
Approvals and authority controls apply before anything is agreed.
Settlement
Payment is made automatically or by a handler.
Recovery
Third-party recovery is pursued from the same claim.
Closure and reporting
The outcome feeds your claims reporting.
Get every claim to the right person, process or partner
Every claims operation routes work differently, so claims automation in Genasys is configured around yours with no-code tools. Genasys sets it up with you during implementation, and your team can keep refining it after go-live.
Journeys by product and claim type
A motor claim, a property claim and a liability claim can each follow their own journey, with their own stages, questions and rules.
Triage and routing
Rules-based claims triage sets a claim's priority as it arrives and routes it to the right handler or team, by product, geography, broker and workload, or any other criteria you configure.
Assignment and hand-offs
Workflows create and assign tasks automatically, hand work between teams when a stage completes, and respect task dependencies, so nothing starts before the step it relies on.
Approvals and authority
Set authority and approval thresholds, including value-based limits and multi-level approval routing, so every decision sits with the right level of authority.
Service standards
Set SLA targets for your claims. Genasys monitors them, alerts the team as a threshold approaches and escalates when one is at risk or breached, by notifying a manager or reassigning the work.
Communications and documents
Automate communications and document generation at defined points in the claims workflow, so customers stay updated without anyone having to remember.
Build control into every claims decision
Permissions, approvals and payment controls
Configurable permissions, rules and approval controls help prevent errors, procedural breaches and inappropriate payments, so every decision on a claim sits with the people entitled to make it.
- Rules check every claim at registration, including premium outstanding at the date of loss.
- Value-based authority limits and multi-level approval routing decide who can agree what.
- A full audit trail records every action, approval and payment.
Settle claims faster
Automated and manual settlement
Claims settlement software should pay the right party quickly without loosening control. In Genasys, an agreed claim can be settled instantaneously and automatically, or manually by a handler with the right authority.
- Settlements connect to your payment providers, with no re-keying.
- Payment prevention rules stop a payment that breaks your rules.
- Every settlement is recorded on the claim and in your financials.
Keep recovery within the claims journey
Third-party recovery
Recovery is part of the claim, not a separate job. Genasys processes and tracks third-party recoveries from the claim itself, so the money owed back is visible alongside the money paid out.
- Recovery workflows sit on the same claim record.
- Data is exchanged with your recovery partners.
- Recovered amounts show in your financials as they arrive.
Give customers clarity when it matters most
A single customer view
A customer making a claim wants to know where it stands. Digital claims management starts with eFNOL, and Genasys puts each claim alongside the customer's policies, risks, documents and communication history, so your team can answer straight away.
- Claim description, date of loss, status and case codes sit in one view.
- Automated communications keep customers updated at each stage.
- Claims handling no longer means chasing information across disconnected systems.
See what's happening across your claims operation
Dashboards, workload and Power BI
Claims managers need to see the operation as well as the claims. Genasys dashboards show open, closed and total claims by status, area and product as they change.
- Operational dashboards show task volumes, priorities and team workload.
- SLA performance shows where work is at risk before customers notice.
- Power BI integration supports deeper analysis of claims performance.
Connect fraud, document and recovery services
Genasys connects the specialist services your claims operation relies on at the points in the journey where they matter, and brings their results back onto the claim. Claims are exposed through 450+ documented API endpoints, and pre-integrated ecosystem partners mean many connections are ready to use.
Triage
Data and decisioning
Bring in data providers, external decisioning and AI-enabled services as your operation needs them. Genasys connects the intelligence; it does not lock you into one supplier.
Rules applied: priority set
Assessment
Claims documents
Every document is stored against the claim and linked to the customer, policy and risk, with version control and a full version history. OCR and document processing through Microsoft Azure services read incoming documents and extract their data.
OCR: 3 fields read
Investigation
Fraud detection
Claims data passes automatically to the fraud detection services you choose, and their indicators return into the workflow to trigger a referral or further investigation. When fraud rose across the industry, Arma Karma used Genasys integrations to put new prevention measures in place quickly.
Fraud check: clear
Settlement
Payments
Settlements connect to your payment providers, so an agreed claim becomes a payment without re-keying.
Payment sent
Recovery
Third-party recovery
Recoveries are processed and tracked from the claim itself, with data exchanged with recovery partners and the amounts visible in your financials.
Recovery opened
Every stage
Your existing systems
Connect CRM, finance, BI, communications, portals and other claims systems through real-time, asynchronous and batch integration, with APIs and webhooks.
Finance and CRM updated
Recognised for claims technology by Celent
Genasys’ claims management provides insurers with a streamlined and comprehensive solution for claim processing, and we acknowledge Genasys as a standout technology in claims administration systems.
Karun Arathil
Senior Analyst, Celent
Celent named Genasys a Technology Standout in its 2024 report on EMEA property and casualty claims systems. The report profiles 29 core claims solutions, and Technology Standouts are the vendors it rates highest for technology modernity.
Read the Celent ReportTrusted by insurers, MGAs and brokers
Three Genasys customers on running claims, and the insurance record around them, on one platform.
SAHL Insurance
“We have always done claims on the Genasys system and that has been a success,” says Colin Young, Managing Director. SAHL Insurance has run claims on Genasys since 2016 and is now bringing its policy administration onto the same platform.
Explore Case Study
Guardrisk
Guardrisk gives brokers a portal to “monitor the status of a claim without having to contact one of our people”, says Mark Joubert, Head of General Insurance, keeping claims streamlined “without losing the human touch”.
Explore Case Study
Arma Karma
When fraud rose across the industry, Arma Karma used Genasys integrations to put new prevention measures in place quickly, on a platform Genasys delivered in one week.
Explore Case StudyAward-winning claims technology
Analysts have recognised Genasys for claims administration, and for the billing and policy administration that claims depend on.
Technology Standout P&C Claims Systems
Celent
2024
Luminary Award P&C Billing EMEA
Celent
2023
Best Software Provider: Policy Admin
European Insurance Technology Awards
2022
Frequently Asked Questions
Answers to common questions about claims management software and the Genasys claims platform.
What is claims management software, and how is Genasys different?
Claims management software helps insurers and MGAs manage the full claims lifecycle, from First Notification of Loss through assessment, settlement, recovery and closure. Many claims systems do this in isolation, so handlers chase cover details, premium status and payment history across separate systems. Genasys is an insurance claims platform that runs in the same cloud-based system as policy administration and billing, so every claim sits on one connected record of customer, policy, claim and financials. It is claims software for insurers and brokers, and claims software for MGAs managing delegated authority. For a fuller explanation, read our guide to insurance claims management software.
Can Genasys automate claims settlements and recoveries?
Yes. Once a claim is agreed, settlement can be instantaneous and automatic, or made manually by a handler with the right authority, and settlements connect to your payment providers so an agreed claim becomes a payment without re-keying. Value-based authority limits, multi-level approval routing and payment prevention rules apply either way. Third-party recoveries are processed and tracked from the same claim, with data exchanged with your recovery partners, so the money paid out and the money owed back sit side by side in your financials.
Does Genasys integrate with fraud detection, documents and reporting tools?
Yes. Claims data passes automatically to the fraud detection services you choose, and their indicators return into the workflow to trigger a referral or further investigation. OCR and document processing run through Microsoft Azure services, and every document is stored against the claim with version control. Reporting is integrated with Power BI, alongside the operational dashboards in Genasys. For everything else, 450+ documented API endpoints support real-time, asynchronous and batch integration with your CRM, finance, BI, portals and other systems.
Where is Genasys hosted, and how is claims data kept secure?
Genasys is a cloud-based platform that runs on Microsoft Azure, hosted in the UK, EU, US and South Africa (configured to meet client data residency requirements). Every client has dedicated Development, UAT and Production environments. The platform is ISO 27001 accredited and monitored around the clock, data is encrypted at rest with AES-256 and in transit with TLS 1.3, and access is controlled by role with multi-factor authentication through Microsoft Entra ID. Regular penetration testing, audit logging and a full audit trail on every claim mean you can show who did what, and when.
See Genasys Claims Management in action
Follow a claim from FNOL to settlement in one connected platform, with insurance people who know claims.
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