Insurance claims management remains critically underinvested despite record payouts. Explore how modern claims management systems and software are transforming insurer profitability and customer retention.

Policy administration systems sit at the centre of how an MGA operates. They control how products are configured, how quotes are generated, how policies are bound, how bordereaux are produced and how data flows to capacity providers and regulators.

Insurers have spent decades arguing about core systems. Build or buy. The panels at every conference, the consultants, the procurement teams, all working through the same trade-off. There is a third option that most of these conversations skip past. Configure. For most insurers it is the one that actually makes sense.

Most insurers invest heavily in AI but fail to scale beyond pilots. The missing piece isn't technology - it's open architecture that enables the connectivity AI requires to access fragmented data across legacy systems.

The rise of Managing General Agents is one of the most compelling stories in modern insurance. In under five years the US MGA market has nearly doubled in size, attracted tens of billions in private equity capital and fundamentally changed the relationship between underwriting expertise and carrier balance sheets.

Disconnected insurance systems silently drain money through rekeying, reconciliation and manual workarounds. The data shows the cost is far greater than most boards realise, and the gap between connected and fragmented firms is widening fast.

AI-powered apps are quoting and comparing insurance inside ChatGPT. The brokers and MGAs that thrive won’t be those who panic. They’ll be the ones whose infrastructure lets them plug into every new distribution channel.

Our Sales Director Paul Cole spent a full day at TINtech London Market 2026 last week. Three hundred and fifty insurance executives packed into 155 Bishopsgate, and by the end of it, Paul had five things written down in his notebook that he reckoned actually mattered

We've identified the 10 most desirable features in modern insurance software, which are not just enhancements, but essential components that transform how insurers operate, interact and deliver services.

Insurance Core System replacement is no longer optional. This guide provides CIOs with a practical roadmap for legacy modernisation, covering architecture, migration strategies, TCO modelling and operational resilience.