Digital transformation has moved well beyond insurers simply moving forms online. Today, UK insurance companies, brokers, and MGAs are fundamentally changing how they operate—from automating claims handling and using AI in underwriting, to leveraging real-time data for personalised cover.

A Managing General Agent (MGA) is a type of insurance intermediary entrusted with significant underwriting authority by insurers. Unlike a standard broker, an MGA acts on behalf of an insurer – managing underwriting, pricing, and often policy issuance and claims handling within agreed terms.

Policy administration software, often called a Policy Administration System (PAS) or shortened to "Policy Admin", is a core insurance system that underpins an insurer’s day-to-day operations. It serves as the central platform for managing insurance policies from inception through to cancellation, ensuring that everything from issuing new policies to handling renewals and mid-term changes is executed efficiently and in compliance with regulations.

Underwriting is the backbone of the insurance industry, but what is underwriting, and what does an underwriter do in practice? In insurance underwriting, an underwriter is the professional who evaluates and takes on financial risk on behalf of an insurer, in exchange for a premium fee.